At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
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The Breakdown:To offer a professional and high-quality customer support in the upcoming winter season, we are currently looking for a seasonal Customer Success Specialist. The Customer Success Specialist is the first person the DTC customer contacts regarding products, orders, deliveries and invoicing.
What You Get to Do:
- Assist customers with product, order and warranty questions via phone, email and chat
- Establish and maintain professional one on one relationships with customers and internal partners
- Work alongside the Burton E-Commerce and Product Service teams to share knowledge and customer feedback
- Guide and educate customers about Burton and anon product lines
- Create, post, translate and proof-read support content for burton.com
- A passion for snowboarding with an in-depth product knowledge
- Outdoor industry knowledge with previous experience in customer service is highly regarded
- Excellent written and oral communication skills in English; fluent in German, French, Swedish, Italian or Spanish is a strong plus
- A positive attitude, detail-oriented and capability to work independently while maintaining a "team and customer first" mindset
- The ability to work a flexible and fast paced environment
- Well organized, time efficient and multi-tasking ability
- A unique and challenging position
- Very good team spirit, flat hierarchies, shared outdoor activities and space to learn & develop
- A multinational team, in a modern and pet friendly office, located in the heart of the Alps
- Flexible work location
- Competitive, rewarding compensation package, depending on your qualifications and experience
- Many other additional benefits including product discounts, outdoor days, a seasonal snowboard, gym membership, company events, etc.
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